IT Manager

Key Responsibilities

1. IT Infrastructure Management

• Oversee the installation, configuration, and maintenance of servers, networks, firewalls, and cloud systems.
• Ensure uptime, reliability, and performance of IT infrastructure.
• Evaluate, recommend, and implement new technologies to improve operations.

2. IT Support & Service Delivery

• Manage IT support team for timely resolution of technical issues (L1–L3).
• Maintain SLA for tickets, system updates, troubleshooting, and user support.
• Implement ITIL best practices for service management.

3. Cybersecurity & Compliance

• Monitor security controls, antivirus, firewalls, and data protection systems.
• Conduct periodic audits, vulnerability assessments, and compliance checks (ISO, GDPR, SOC, etc.)
• Disaster Recovery Plans.

4. Software & Application Management

• Oversee implementation, maintenance, and upgrades of business applications (ERP/CRM/HRMS).
• Coordinate with vendors, developers, and internal stakeholders for successful deployments.
• Ensure licensing compliance and version control.

5. Team Leadership & Vendor Management

• Lead, mentor, and evaluate IT team performance.
• Manage external vendors, contracts, and service partners.
• Negotiate pricing, AMC, procurement of hardware/software.

6. Project Management

• Plan and execute IT projects (network upgrade, cloud migration, security improvements).
• Prepare timelines, and status reports.
• Ensure alignment of IT roadmaps.

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Computer Science, IT, Engineering, or related field.
• 4–10 years of experience in IT operations, systems management, network/security management.
• Hands-on expertise in:
• Windows/Linux servers, cloud platforms (AWS/Azure/GCP)
• Networks, firewalls, VPNs, cybersecurity tools
• IT automation tools and virtualization (VMware/Hyper-V)
• ITIL, ISO27001 framework (preferred)
• Strong analytical, troubleshooting, and leadership abilities.
• Excellent communication skills and ability to manage cross-functional teams.

Preferred Qualifications

• Certifications such as ITIL, PMP, CCNA/CCNP, AWS/Azure Administrator, CISCO etc.
• Experience in managing IT for mid/large-scale organizations.
• Experience in BPO, software development, or IT service companies is a plus.